Refund policy

Last updated: November 11, 2026

Our 30-Day Money-Back Guarantee

We want you to love NUKUMO. If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.

What is covered

• One opened pack: you can try NUKUMO and still get your money back for one opened pack.
• All unopened packs: returned in their original, sealed sachet.

How to request a refund

1. Write to us through our contact page with your order number and the reason for your request.
2. For unopened packs, we'll reply within 1–2 business days with return instructions. Please don't send items back without contacting us first.
3. Once your request is approved (and any unopened packs are received), your refund is issued to your original payment method. Your bank may take 5–10 business days to post it.

Damaged, defective or wrong items

If your order arrives damaged or incorrect, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

Return shipping

Return shipping costs for unopened packs are the customer's responsibility, unless the item arrived damaged, defective or incorrect. Original shipping fees are non-refundable.

Exchanges

If you'd like a different pack size, the fastest way is to request a refund for the unopened packs and place a new order.

Questions

Reach our team any time through our contact page. We reply within 24 hours on business days.